Privacy Standards

Privacy Policy

At Fanway, we are committed to protecting your data with the same precision and intensity we bring to the matchday experience. This policy outlines how we handle your personal information.

Last Updated: May 2, 2026•Effective Date: May 2, 2026

Data Collection

What we collect and why.

Retention

How long we store your data.

User Rights

Your GDPR & CCPA controls.

01. Data Collection

We collect information to provide a personalized sporting travel experience. This occurs when you interact with our platform, set up your traveler profile, or use the AI Trip Planner.

Identity Data

Includes your name, email address, and profile details (group type, age group) required to personalise your travel recommendations.

Technical Data

IP addresses, login data, device type, and location data (with your consent) to power nearby place search and matchday navigation.

Usage Data

Screens visited, features used, and crash reports collected via Firebase Crashlytics to improve app stability and performance.

Profile Media

Avatar images you optionally upload, stored securely in Supabase Storage and never shared with third parties.

02. Retention

We only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including satisfying any legal, regulatory, tax, or accounting requirements.

Account Data

Retained for the lifetime of your account plus 30 days after deletion to allow recovery if requested.

Transactional Data

Subscription and payment records retained for up to 7 years to comply with international tax and financial regulations.

Marketing Preferences

Retained until you opt out or for 2 years after your last active engagement with the platform.

03. Your Rights

Under GDPR and CCPA regulations, you hold sovereign rights over your data. You can exercise these rights by contacting us directly via the support form in the app or the email below.

  • ✓Right to Access: Request copies of the personal data we hold about you.
  • ✓Right to Rectification: Correct any data you believe is inaccurate or incomplete.
  • ✓Right to Erasure: Request deletion of your data under the "Right to be Forgotten." Use the Delete Account option in Settings.
  • ✓Right to Portability: Request that we transfer your data to another organisation in a machine-readable format.
  • ✓Right to Object: Object to processing of your personal data for direct marketing or legitimate interest purposes.
  • ✓Right to Restrict: Request that we restrict processing of your data in certain circumstances.

Privacy Concerns?

Our data protection contact is available to address any inquiry regarding your personal data or this policy.

Contact Data Officer